1. How do I track my order?
Ans. Once your order is shipped, the Airway Bill number (AWB no.) and courier partner name will be sent to you via email. Please visit the courier partner website and enter the AWB no. shared with you in the relevant form to track the current location of your shipment and expected date of delivery.
2. Do I require an account to place an order with Sihali Jageer?
Ans. Yes, you need to create an account on our website in order to buy our products.
3. What payment methods are accepted on the website?
Ans. We accept the following modes of payment for domestic transactions:
• Credit cards – Mastercard, Visa, and American Express
• Net Banking – all major banks
• Debit Cards – all major banks
• Cash on delivery
4. Do you ship within India and overseas?
Ans. Yes. We deliver anywhere, courier charges are on actuals and will be discussed before we start your order.
5. How much time does it take to deliver an order?
Ans. We discuss how long an outfit will take to make, since we build each order from scratch. We do not keep any ready stock, as each outfit is unique and created specifically for the person who will wear this. Once ready, it takes 3-4 days delivery time in metro cities and 7-8 days delivery time in other cities. International delivery will be discussed at the time of starting the order.
6. What is your Return Policy?
Ans: Your purchase is eligible for return or exchange only if you inform us within 72 hours after you receive the order. Further, only if an incorrect product has been delivered to you or the product you receive has a genuine quality/manufacturing defect, we will exchange the item.
We may also send occasional updates and save mailing addresses during the order process which may be utilized later on to send inventories and additionally unique offers. If you wish to be removed from that list, please email contact [email protected] We also collect phone numbers during the order process. We use phone numbers solely in cases where an issue arises with the order that you placed. In the event that you wish to be removed from that rundown, it would be ideal if you email information to [email protected] We collect your credit card information securely when you place an order and use it solely to process your order.
We gather credit card data when you submit a request and utilize it exclusively to process your request. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect online.
We don't hold Visa numbers for future requests and we never share any installment data with any outsider, other than the Mastercard handling organization. We will never request your credit card data by means of email or any online visit program. We may share non-individual, non-individual factual or statistic data in total frame with our advertising accomplices or other outsiders for inquire about purposes. As such, we won't tell our showcasing accomplices that you acquired a particular item, yet we may reveal to them what number of clients obtained that item.
We utilize web server logs and "cookies" to track client conduct on our site. A cookie is a little bit of information that is sent to your program or cell phone by sites, portable applications, and commercials that you access or utilize. This information is put away on your program or cell phone and helps sites and portable applications to recollect things about you to enhance your involvement with the site. We utilize this data accumulated by treats for a couple of various purposes. Initially, we utilize cookie information to enhance our site execution and track the adequacy of our promotions. Likewise, we may utilize this data to customize your involvement with our online store.
We may now and then contract with third-party merchants to give advertisements to our clients for our sake by means of the Internet or to send post office based mail or indexes to clients whom we think might be keen on our items or administrations. With a specific end goal to do as such, such merchant may gather unknown (non-by and by identifiable) data about your visits to our site utilizing cookies. Outsider merchants may then pool the above data that they gather from our site with different wellsprings of data, which may incorporate your name and postage information, for reasons for deciding if you may be keen on getting standard mail or an inventory.